Onebigoutlet You’ll be able to contact Onebigoutlet by messageing us directly from eBay Office Hours Monday through Friday 11:00 A.M. – 8:00 P.M. EST (8:00 A.M. – 5:00 P.M. PST) All e-mails will be responded to within 12-24 hours. FAQ FAQ Do you offer local pick up? We currently do not offer local pick up. We are online only. Do you ship on weekends? We currently ship all orders out Monday-Friday using UPS. We only use UPS. Delivery can occur on Saturdays. All deliveries are subject to UPS holidays. Who do I contact if I receive a damaged product? If your product is damaged, you may use the contact form provided. What are your business hours? Our customer service department is open Monday – Friday 9am to 5pm PST. Where do you ship from? We have warehouses in California and Indiana. Inventory and proximity resolve which warehouse will ship your product. Why am I paying tax for my order? If you reside in California and/or Indiana you are subject to sales tax. How long until my order ships? Orders placed before 11AM PST with successfully processed payment and available inventory will ship out within 1 business day (Monday – Friday). We do not ship Saturdays, Sundays, or holidays. Will I receive a tracking number for my purchase? You’re going to receive an order and shipping confirmation email within 1 business day if order is placed before 11AM PST. Do you ship internationally? We currently only ship within the continental United States (with the exception of Alaska, Hawaii, and Puerto Rico). Do you ship to PO boxes? We currently do not ship to P.O. Boxes. How do I cancel my order? Only orders not yet processed for shipment may be cancelled. You have 24 hours from the time you place your order to cancel. We will credit cancelled orders in the form of payment used. Do you deliver on weekends? We ship all orders out Monday-Friday via UPS. Delivery can occur on Saturdays. All deliveries are subject to UPS holidays. Why hasn’t my order shipped? Orders placed before 11AM PST with successfully processed payment and available inventory will ship out within 1 business day (Monday – Friday). We do not ship Saturdays, Sundays, or holidays. If any item(s) purchased are out of stock, You’re going to receive a full refund (including tax) back to the original form of payment. Refunds are subject to your bank’s processing time. 14. Why isn’t my coupon working? Your coupon may have expired. Only one discount applies per order. Are there promo codes / coupons available for me? As a member of the Belleze community, you may receive special discounts and promotional codes every now and then. You may additionally see discounts on banners and notifications on our web site. These codes will be delivered directly to you through the email you used to set up your account and / or subscribe to our email list. Our Marketing team works hard to provide each member with a unique experience so make sure you’re subscribed to our email list! Do you have a showroom? We are only online at this time. Do you offer wholesale prices? We do not offer wholesale pricing. Do you offer any installation services? We do not offer installation services. I received an incomplete order (missing parts, manual, etc.), what do I do? If you receive an incomplete order, please contact us HERE. We will also be reached by phone at (949) 344-7453 Monday – Friday, 9AM – 5PM PST. Why was my order cancelled? If your order is cancelled as a result of inventory, You’re going to receive an email. In most cases, inventory is decided at time of purchase. In the event that your item is out of stock, You’re going to receive a full refund (including tax) back to the original form of payment. Refunds are subject to your bank’s processing time. About us Shipping Returns Contact Us Special Offers FAQ Powered by Frooition.com Frooition www.frooition.com | No-js Template | eBay design, eBay store design, eBay shop design, eBay template design, eBay listing design (ver:froo_no_js) This listing is currently undergoing maintenance, we apologise for any inconvenience caused.